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University Orthopedics
Main Office
979 E. Third Street
Suite C-220
Chattanooga, TN 37403
423-267-4585

Patient Satisfaction Survey

1: Facility

Parking access
 


Easy to find the office
 


Waiting room warm and tidy
 


Exam rooms neat and clean
 


Overall appearance
 


2: Appointments & Registration

My call was answered promptly
 


Telephone operator was professional and courteous
 


My appointment was scheduled timely
 


Check-in process was smooth and efficient
 


My paperwork was easy to complete
 


Staff were friendly and knowledgeable
 


3: Clinical Experience

Wait time (schedule vs. actual)
 


Physician/PA/PT's bedside manner
 


MD/PA/PT spent appropriate time with me
 


All my questions were answered
 


Clinical staff clearly explained instructions
 


Clinical staff was professional
 


Overall satisfaction with clinical experience
 


4: Discharge

Suggested tests/referrals were scheduled timely
 


Discharge clerk was helpful and courteous
 


5: Business Office

Questions about my account were answered thoroughly and courteously
 


My insurance was filed correctly
 


Payment options were explained to me
 


Staff were courteous and polite
 


6: Medical Records

Records were completed accurately and within seven days
 


Copies of records/films I requested were ready on time
 


Staff was courteous and friendly
 


7: Physicians

My appointment was with
 
If you were referred to us by another physician, please list his/her name.


8: Additional Information

If you made your own appointment, how did you hear about our practice?


What part(s) of your experience at University Orthopedics could have been better?


What part of your visit was especially good


Did any of our staff provide exceptional service to you during your visit?


Would you recommend University Orthopedics to a friend?


If you would like to be contacted by the group's Office Manager, please provide your name and daytime phone number where you can be reached.
 

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