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For
Referring Physicians
 We greatly appreciate the
confidence and trust referring physicians have long
shown the surgeons and staff of University
Orthopedics. Throughout the tri-state area the group
has for many years been associated with advanced
orthopedic care, given their teaching affiliation
with the University of Tennessee College of
Medicine, and their access to the enhanced
technology and services found usually only at
tertiary-level medical facilities.
University Orthopedics’
physicians are available 8:00 AM through 4:30 PM
Monday – Friday for consultation by telephone, and a
surgeon is always “on call” every week-night after
4:30 PM and from Friday night through Monday morning
for emergent consultations during the week-end.
To accommodate referring
physicians and their staff, a special telephone line
has been reserved for your use. To access this
service, call the group’s main telephone exchange at
423.267.4585 and select the “1” prompt
when your call is initially answered by the office’s
auto-attendant. You will then be transferred
directly to an associate who is particularly trained
to assist both referring physicians and their staff.
To get in touch with a University Orthopedics surgeon
after the office has closed, or on week-ends, dial
the main office number listed above, and ask the
“answering service attendant” to contact the group’s
“on call” surgeon.
 Often, referring physicians
are only seeking copies of diagnostic reports,
office consultation notes or other medical
information needed to follow their patient after a
visit to University Orthopedics. Again, you need
make only one telephone call, select option “1”
on the first prompt, and the assigned staff
assistant will connect you to the appropriate
department. For your assistance, the following
University Orthopedics staff members are available
to assist you if for whatever reason the office
telephone links are “down”.
Direct Line Numbers:
Frequently, referring
physicians request to speak directly to a particular
University Orthopedics surgeon. If that surgeon is
not on duty, or can not be located, the request will
be transferred to one of the surgeons present in the
group’s offices. Please know every effort will be
made to transfer your call, or if necessary return
your call, just as soon as possible. On a normal
Monday – Friday, there are usually two surgeons on
duty in the office clinics, so referring physicians
should have a timely encounter or response.
Again, thank you for
choosing University Orthopedics !! |
